How to Receive Feedback

I. VIDEO

Click image to play 2.5 minute video

We’ve have automatic defenses against criticism.

How to hear and change when we do receive good feedback.

II. Takeaways

Triggers that prevent us from hearing feedback

  • If feedback seems wrong, you are triggered to feel indignant, wronged, or exasperated

  • Negative feelings toward the feedback giver triggers anger or dismay toward the giver

  • Feedback feels like an attack on who we are which triggers feelings being overwhelmed, defensive, or off balance.

Sheila Heen and Douglas Stone “Finding the coach in criticism” Harvard Business Review Jan - Feb 2014

13 ways we justify, Rationalize, or Ignore Feedback

Peter Bregman Feb 14, 2019 Harvard Business Review

 III. Further Reading